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FAQ

Frequently Asked Questions for Dealers

Most payment portals just offer a balance and a recommended payment amount. CarPay actually calculates and tracks the many details of a complex car loan: Balance, Principal, Interest (Paid & Unpaid, Simple & Pre-computed), Pickup Payments, Side Notes, Late Fees, Partial Payments, Double Payments, Voided Payments, and Early Payoffs.

Plus, customers can view their entire loan information, payment history, and print receipts online. Please see How it Works.
Please visit the Forgot Password page and we will email you a new, temporary password. After logging in with it you can change to your old password.
Later this year we should be integrated with most of the popular DMS programs.
We have developed our websites, infrastructure, and policies with security as the top priority. We want your information, your customers' information, and all payment data to be as secure as possible.

We encrypt all sensitive data at rest and in-transit. We store credit and bank account numbers on a third-party, PCI-compliant system. We upgrade to the latest security standards when available.

We know it is becoming more difficult for dealers to stay secure and compliant, so our goal is to take care of the payments side of your business so you don't have to worry about that on your end. Feel free to view our Privacy Policy or Contact Us with specific security questions.
Not yet, but we do plan to add that later this year, as it is a common situation.

For now, you can either put all your customers into one dealer account on our site, or create one dealer account for each of your locations.
The best way to get started is to create a free Test Drive account. Then you can try out most of our features. Then, when you're ready, apply for a Merchant Account so that you can accept credit/debit card payments. You can also easily apply to accept ACH bank payments, which has the potential to save you the most money.

Then you can begin adding new customers to our site so they can start making payments online, either manually or automatically. You can either type in a new customer each time you sell a vehicle or you can import your entire list of customers from your DMS program. If you have questions, please contact us today!

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